Black Box G.703 User Manual download pdf (Page 18)

CHAPTER 5: Troubleshooting

5. Troubleshooting

5.1 Calling Black Box

If your G.703 Adapter or Balun Mate II seems to be

malfunctioning, do not attempt to alter or repair it. It

contains no user-serviceable parts. Call Black Box

Technical Support at 724-746-5500; the problem might

be solvable over the phone.

Before you call, make a record of the history of the

problem. We will be able to provide more efficient and

accurate assistance if you have a complete description,

including:

• the nature and duration of the problem;

• when the problem occurs;

• the components involved in the problem;

• any particular application that, when used,

appears to create the problem or make it worse;

and

• the results of any testing you might have already

done.

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Black Box G.703 User Manual Page 18