Black Box KV1407A Specifications download pdf (Page 19)

724-746-5500 | blackbox.com

Page 19

Chapter 4: Troubleshooting

4. Troubleshooting

4.1 Contacting Black Box

If you determine that your Server Access Module is malfunctioning, do not attempt to alter or repair the unit. It contains no user-

serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if

you have a complete description, including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or make it worse.

4.2 Shipping and Packaging

If you need to transport or ship your Server Access Module:

• Package it carefully. We recommend that you use the original container.

• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact

Black Box to get a Return Authorization (RA) number.

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Black Box KV1407A Specifications Page 19