Black Box ACU3009A User's Guide download pdf (Page 39)

TROUBLESHOOTING & FAQ

6.4 Keyboard & Mouse

When I am typing, I get wrong or missing characters on the screen.

Your keyboard may be in the wrong mode. Use the appropriate commands to reset

the keyboard and mouse as described in the sections covering local and remote

operation.

The PC comes up with ‘keyboard error’.

Press <F1> or <ESC>. If the keyboard now operates correctly, you need to adjust

the BIOS setup to disable keyboard testing during booting.

The system does not detect a PS/2 mouse.

If connecting the Local Unit to a live system, connect the mouse cable to the CPU

before keyboard connection to ensure the mouse is enabled correctly. Try issuing

the Mouse Recovery command.

Check that the mouse cable is connected properly and securely. Reboot the system.

The mouse pointer moves erratically.

Reset the keyboard and mouse as described in the previous sections.

Issue the Mouse Recovery command up to three times.

Ensure that you have the latest driver for your mouse.

If you are using the extender with a KVM switch, command the switch to reset the

mouse.

Quit and restart the application.

Reboot the PC.

When I ‘hot-plug’ the Local Unit, the mouse no longer moves.

When connecting the Local Unit to a live system, connect the mouse cable to the

CPU before keyboard connection to ensure the mouse is enabled. Try issuing the

Mouse Recovery command (see page 34).

Some of the mouse buttons don’t work.

The Extenders support standard 2/3-button mice (with or without a wheel).

Additional buttons will not operate.

I have an enhanced keyboard with extra keys and indicators. Everything works apart from

these additional features.

The extender emulates a generic PS/2 keyboard. To support other keyboards (or

cascaded KVM switches), special firmware offering a transparent mode may be

required. Please contact Technical Support to discuss your application.

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Black Box ACU3009A User's Guide Page 39