Black Box ServSwitch ACU2222A-R2 Installation Guide

1THE SERVSWITCH™ FAMILYWelcome to the ServSwitchTMFamily!Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! Weappreciate your business,

10SERVSWITCH™ ULTRA1. SpecificationsHardwareRequired — Monitor that supports your computers’ highest videostandard; in multiplatform applications, sho

11CHAPTER 1: SpecificationsMaximumDistance — Depending on the CPU, monitor, and video resolution (see Section 4.1.3), either:20 ft. (6.1 m) of origina

12SERVSWITCH™ ULTRAConnectors — All rear-mounted;(1) RJ-12 (“6-wire RJ-11”) female: RS-232;(1) DB25 female: MONITOR/KEYBOARD/MOUSE;(1) Power inlet:KV5

13CHAPTER 1: SpecificationsSize — KV5002MA-R2:1.8" (1U) H x 8.8"W x 4.8"D (4.5 x 22.5 x 12.4 cm);KV5004SA-R2, KV5008SA-R2:1.8" (1U

14SERVSWITCH™ ULTRA2. IntroductionThank you for choosing a ServSwitch Ultra™. Designed with your needs in mind,your new Switch will simplify your job

15CHAPTER 2: Introduction• Supports SVGA, color or monochrome XGA or VGA, Apple, Sun, RS/6000,and SGI video at resolutions up to 1280 x 1024 noninterl

16SERVSWITCH™ ULTRA2.3 The Front PanelThe front panels of the ServSwitch Ultra feature two or three pushbutton switchesand several LED indicators. To

17CHAPTER 2: IntroductionPanel Label DescriptionPOWER (left) Main Power LED: Lights to indicate that unit is powered ON.ON/OFF 2-port units only: Pres

18SERVSWITCH™ ULTRA2.4 The Rear PanelAll cable connections are made at the rear panel of the ServSwitch Ultra, asillustrated in Figures 2-4 and 2-5 an

19CHAPTER 2: IntroductionPanel Label Connector Descriptionor ControlConnect the ServSwitch Ultra’s power cord orpower-supply cord here. The power supp

2SERVSWITCH™ ULTRATRADEMARKS USED IN THIS MANUALBLACK BOX and the logo are registered trademarks, ServSwitch, ServSwitchUltra, Matrix ServSwitch, and

20SERVSWITCH™ ULTRA2.5 Cable RequirementsMany switches of this type have what seems like ten million connectors on theirrear panels: one for each CPU’

21CHAPTER 3: Installation3. Installation3.1 Quick Setup GuideFigure 3-1, below, shows a basic example of connecting a CPU, a submaster, akeyboard, a m

22SERVSWITCH™ ULTRA3.2 Installation ProcedureThis section provides complete instructions for the hardware setup of a singleServSwitch Ultra. (For deta

23CHAPTER 3: Installation3.2.3 CONNECTINGCPUSCPU Cables run from the ServSwitch to the keyboard port, mouse port, and video-output port of each CPU yo

24SERVSWITCH™ ULTRACAUTION!Do not attach docking stations for older models of the ThinkPad®orother portable computers to the ServSwitch Ultra. The Sw

25CHAPTER 3: Installation3.2.5 POWERINGUP THESYSTEM3.2.5.A Initial Steps1A. 2-port model (KV5002MA-R2): Making sure that the connected CPUs and anycon

26SERVSWITCH™ ULTRAkeyboard and reattach the keyboard strand of the CPU cable; you can nowuse the Switch’s on-screen menu system (see Section 5.1) to

27CHAPTER 3: Installation3.2.6 CHANGING THEKEYBOARDSETTING OFWINDOWSNT 4.0 CPUSIf any CPUs attached to your ServSwitch Ultra are running MicrosoftWind

28SERVSWITCH™ ULTRA3.3 Cascading in ServSwitch Ultra SystemsIn a normal cascaded ServSwitch Ultra system, the shared monitor(s), keyboard(s),and mouse

29CHAPTER 3: Installationcan only be accessed by the monitors, keyboards, and mice on that master. Notethat when we say that CPUs 1 through 8 are “sha

3FCC/IC STATEMENTSFEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO-FREQUENCY INTERFERENCE STATEMENTSThis equipment generates, uses, and can

30SERVSWITCH™ ULTRA• You must not cascade submasters to more than one “layer.” That is, you mayconnect submasters to the CPU ports of one or (with Mat

31CHAPTER 3: Installation• If you are attaching more than one submaster to a slimline or full-size masterServSwitch Ultra, we strongly recommend that

32SERVSWITCH™ ULTRAWhen you’re ready to begin hooking up the actual units, follow these steps:1. If this hasn’t already been done, connect the monitor

33CHAPTER 3: Installation8. You might need to set some or all of each master’s remaining configurationparameters, especially the keyboard mode for som

34SERVSWITCH™ ULTRA4. Operation: Hardware andKeyboard CommandsThe first part of this chapter, Section 4.1, gives you some guidelines that youshould fo

35CHAPTER 3: Installation4.1.2 MOUSE ANDKEYBOARDWhen you power up your ServSwitch Ultra system, make sure that your CPUs,mouse (mice), and keyboard(s)

36SERVSWITCH™ ULTRA• Because the ServSwitch Ultra currently only supports “stream mode”(continuous) mouse data, but older IBM ThinkPad models have to

37CHAPTER 4: Operation: Hardware and Keyboard CommandsTable 4-1. Keyboard Mapping by the ServSwitch UltraGenerally, the ServSwitch Ultra interprets ke

38SERVSWITCH™ ULTRA4.1.3 MONITORIf all of your CPUs are of the same type, we recommend that you use thecorresponding type of monitor. If your CPUs are

39CHAPTER 4: Operation: Hardware and Keyboard CommandsThe ServSwitch Ultra will support SVGA (Super VGA) video, but with originalServ cables the video

4SERVSWITCH™ ULTRANORMAS OFICIALES MEXICANAS (NOM)ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD1. Todas las instrucciones de seguridad y opera

40SERVSWITCH™ ULTRABy contrast, coaxial cables (standard for Sun applications, required for XGAapplications, and recommended for most other applicatio

41CHAPTER 4: Operation: Hardware and Keyboard Commands4.2 Keyboard-Command SummaryTable 4-4 below and on the next two pages summarizes the commands th

42SERVSWITCH™ ULTRATable 4-4. The ServSwitch Ultra’s Keyboard Commands (continued)Causes the ServSwitch Ultra to display its on-screen overlay menus.[

43CHAPTER 4: Operation: Hardware and Keyboard Commands4.3 The Commands in Detail4.3.1 SELECTING APORT FROM THESHAREDKEYBOARDTo select a port from your

44SERVSWITCH™ ULTRAof the keyboard marked with [–] and [_]). The command is not case-sensitive. Donot use the [+] and [–] keys on the keyboard’s numer

45CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.6 TRANSPOSECOMMAND ANDALTKEYSThis command is designed to make life easier for people used to

46SERVSWITCH™ ULTRAmouse but don’t disable the mouse either, take these precautions:• If you never actually use the mouse with the CPU (as would proba

47CHAPTER 4: Operation: Hardware and Keyboard Commands4.3.9 IDENTIFYROMUnfortunately, as with all complex equipment, problems might arise with yourSer

48SERVSWITCH™ ULTRA4.3.12 ACTIVATEON-SCREENMENUSYou can use this command to cause the ServSwitch Ultra to display its on-screenoverlay menus, beginnin

49CHAPTER 4: Operation: Hardware and Keyboard Commands4.4 Using the RS-232 Port4.4.1 CONNECTINGEQUIPMENT TO THEPORTFor your convenience, a computer or

5NOM STATEMENT12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarizacióndel equipo no sea eliminada.13. Los cables de la fuen

50SERVSWITCH™ ULTRA4.4.2 SWITCHINGPORTSREMOTELY(OPTIONAL)To switch ports on a ServSwitch Ultra from a remote computer or terminalattached to the Switc

51CHAPTER 4: Operation: Hardware and Keyboard Commands4.4.3 UPGRADING THEFIRMWARE(FLASHMEMORY)The ServSwitch Ultra has flash memory, which means its f

52SERVSWITCH™ ULTRA4. Use the terminal program’s “send text file” or “upload” function to send thenew firmware file to the Switch, using the same prot

53CHAPTER 4: Operation: Hardware and Keyboard Commands5. If the file transfer is successful, press the space bar on the PC’s keyboard. LED 2 will go d

54SERVSWITCH™ ULTRA4.4.3.B Upgrading the Firmware with the DOS COPY CommandAlternatively, you can, if you choose, upgrade a unit’s firmware with the D

55CHAPTER 4: Operation: Hardware and Keyboard Commandslight.If, however, an error occurs, LED 2 will remain dark, and there is achance that the comput

56SERVSWITCH™ ULTRA5. Operation: On-Screen Display5.1 OverviewYou can use the ServSwitch Ultra’s on-screen display to:1. Configure the ServSwitch Ultr

57CHAPTER 5: Operation: On-Screen DisplayThis menu and all other on-screen display windows appear “on top of” yourcomputer video, assuming you are swi

58SERVSWITCH™ ULTRA5.2 The “Configure System” PageUse this page, shown in Figure 5-2 below, to view and change keyboard-type,mouse, expansion, scan, a

59CHAPTER 5: Operation: On-Screen Displaybe displayed here as “US,” “US/UNIX,” “French,” “Danish,” “German,” “Italian,”“Netherlands/Dutch,” “Norwegian

6SERVSWITCH™ ULTRAContentsChapter Page1. Specifications ...

60SERVSWITCH™ ULTRA“PS/2 wheel” mice, such as the Microsoft IntelliMouse, are similar to regularmice, but have a clickable and scrollable wheel contro

61CHAPTER 5: Operation: On-Screen Display5.2.3 CONFIGURESYSTEM: MAXIMUMCOMPUTERSThis setting corresponds to the number of computers (CPUs) connected t

62SERVSWITCH™ ULTRA5.2.4 CONFIGURESYSTEM: EXPANSIONUNITSThis setting corresponds to the number of “submaster” (expansion) Serv units thatare connected

63CHAPTER 5: Operation: On-Screen Display5.2.6 CONFIGURESYSTEM: SCANTIMEThis item determines the time, in seconds, that the ServSwitch Ultra will paus

64SERVSWITCH™ ULTRATable 3-1. Typematic RateRate Value Actual Rate in Rate Value Actual Rate inKeystrokes per Keystrokes perSecond Second021681 2.1 17

65CHAPTER 5: Operation: On-Screen Display5.3 The “Configure Computers” PageUse this page to set the name, keyboard type, and mouse type for each of th

66SERVSWITCH™ ULTRA5.3.1 CONFIGURECOMPUTERS: COMPUTERNAMEEach computer can be given a name consisting of up to 16 characters. Thesenames appear as lab

67CHAPTER 5: Operation: On-Screen Display5.3.2 CONFIGURECOMPUTERS: KEYBOARDUse this field to tell the ServSwitch Ultra what type of keyboard or keyboa

68SERVSWITCH™ ULTRAOnce all of your CPU ports have been configured for the proper keyboardmode, make sure you save the changes.5.3.3 CONFIGURECOMPUTER

69CHAPTER 5: Operation: On-Screen Display5.4 The “Configure Overlay” PageUse this page to set the color of the configuration menus, the resolution of

7TABLE OF CONTENTSChapter Page4. Operation: Hardware and Commands (continued)4.3 The Commands in Detail (continued)4.3.9 Identify ROM ...

70SERVSWITCH™ ULTRA5.4.1.B ResolutionThis item gives you maximum monitor-type flexibility by determining theresolution and refresh rate of the video s

71CHAPTER 5: Operation: On-Screen Display5.4.1.D Screen-Saver TimeThis item determines how long (in seconds) the ServSwitch Ultra waits for shared-key

72SERVSWITCH™ ULTRAThe range of horizontal (X) movement is represented by the numbers 0 to 64.The range of vertical (Y) movement is represented by the

73CHAPTER 5: Operation: On-Screen Display5.4.3.C Show Computer NumberThis item determines whether or not the computer number is displayed along withth

74SERVSWITCH™ ULTRA5.5 The “Configure Security” PageUse this page to set security options for the ServSwitch Ultra. Access this page,shown in Figure 5

75CHAPTER 5: Operation: On-Screen DisplayServSwitch Ultra will begin displaying its currently selected screen saver (seeSection 5.4.1.C) over the whol

76SERVSWITCH™ ULTRA5.6 The “Computer Select Window”You can bring up a “computer select window” on the shared monitor’s screen toselect a specific comp

77CHAPTER 6: Troubleshooting6. TroubleshootingThe first two sections of this chapter discuss things to try when problems arise in aServSwitch Ultra sy

78SERVSWITCH™ ULTRA6.2 Common Problems6.2.1 A CPU CONNECTED TOYOURSERVSWITCHULTRA OR ASUBMASTERDOESN’TBOOT,ANDYOUGET AKEYBOARD ORMOUSEERRORA. First ma

79CHAPTER 6: Troubleshooting6.2.2 YOUCAN’TSWITCHPORTS FROM THEKEYBOARDA. Can you do anything from the keyboard? If not, the keyboard strand of yourMKM

8SERVSWITCH™ ULTRAContents (continued)Chapter Page5. Operation: On-Screen Display (continued)5.4 The “Configure Overlay” Page (continued)5.4.2 Configu

80SERVSWITCH™ ULTRA6.2.5 THESERVSWITCHULTRASCANS ORSWITCHES TOEMPTY ORNONEXISTENTPORTSA. The “Maximum computers” setting is too high. (If any of the C

81CHAPTER 6: Troubleshooting6.2.9 YOURMOUSEDOESN’TMOVE THEPOINTER/CURSORA. What type of mouse is it? If it is any IBM PC type other than those listed

82SERVSWITCH™ ULTRAE. The CPU is sending video with sync on green, which the ServSwitch Ultra doesnot currently support. Call Black Box for technical

83CHAPTER 6: Troubleshooting6.2.16 THESERVSWITCHULTRADOESN’TWORKWITHYOURDONGLE-PROTECTEDSOFTWAREThe ServSwitch Ultra does not support keyboard-line do

84SERVSWITCH™ ULTRA6.3 Calling Black BoxIf you determine that your ServSwitch Ultra is malfunctioning, do not attempt to alteror repair the unit. It c

85APPENDIX A: NVRAM Factory DefaultsAppendix A: NVRAM Factory DefaultsA.1 Keyboard-Command SettingsThe table below shows, for the ServSwitch Ultra’s k

86SERVSWITCH™ ULTRAA.2 On-Screen Configuration SettingsThe table below and on the next page shows, for the ServSwitch Ultra’s saveableon-screen displa

87APPENDIX A: NVRAM Factory DefaultsOption Default settingComputer labelBackground color Transparent blueText color WhitePosition X=3, Y=90Show comput

88SERVSWITCH™ ULTRAAppendix B: Cable Product CodesThe tables below and on the next two pages list the product codes for all the typesof cables we curr

89APPENDIX B: Cable Product CodesCoaxial User Cables:Monitor Type Keyboard Type Mouse Type Product Code(Connector on Cable) (Connector on Cable) (Conn

9TABLE OF CONTENTSAppendix PageAppendix A: NVRAM Factory Defaults ... 85A.1 Keyboard-Command S

90SERVSWITCH™ ULTRAOriginal ServSwitch to ServSwitch Expansion Cable: EHN055-0001Coaxial ServSwitch-to-ServSwitch Expansion Cable: EHN274-0xxx6-wire s

91APPENDIX C: Pinout of RS-232 PortAppendix C: Pinout of RS-232 PortThe table below shows the pinout of the ServSwitch Ultra’s RJ-12 (“6-wire RJ-11”)f

92SERVSWITCH™ ULTRAAppendix D: The LK461 KeyboardSome of the computers manufactured by Compaq®subsidiary Digital EquipmentCorporation come with a spec

93APPENDIX E: Rackmounting the ServSwitch UltraAppendix E: Rackmounting theServSwitch UltraIf you want to mount your ServSwitch Ultra in a 19", 2

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