Black Box SC120A-R2 User Manual download pdf (Page 51)

2 X 2 SCSI MATRIX SWITCH

7. Troubleshooting

7.1 Calling Black Box

If you determine that your 2 x 2 SCSI Matrix Switch is malfunctioning, do not

attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black

Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,

including:

• the nature and duration of the problem;

• when the problem occurs;

• the components involved in the problem;

• any particular application that, when used, appears to create the problem or

make it worse; and

• the results of any testing you’ve already done.

7.2 Shipping and Packaging

If you need to transport or ship your 2 x 2 SCSI Matrix Switch:

• Package it carefully. We recommend that you use the original container.

• If you are shipping the switch for repair, make sure you include everything that

came in the original package. Before you ship, contact Black Box to get a

Return Authorization (RA) number.

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Black Box SC120A-R2 User Manual Page 51