Black Box ServSwitch Wizard Specifications download pdf (Page 46)

SERVSWITCH WIZARD PRO

6.2 Calling Black Box

If you determine that your ServSwitch Wizard Pro is malfunctioning, do not attempt

to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box

Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,

including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem—that is, what types of computers,

what type of keyboard, brand of mouse, make and model of monitor, etc.

• any particular application that, when used, appears to create the problem or

make it worse.

• the results of any testing you’ve already done.

6.3 Shipping and Packaging

If you need to transport or ship your ServSwitch Wizard Pro:

• Package it carefully. We recommend that you use the original container.

• Before you ship the unit back to Black Box for repair or return, contact us

to get a Return Authorization (RA) number.

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Black Box ServSwitch Wizard Specifications Page 46