Black Box KV2116E User's Guide

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1
SERVSELECT
TM
FAMILY
Welcome to the ServSelect
Family!
Thank you for purchasing a BLACK BOX
®
ServSelect product! We appreciate your
business, and we think you’ll appreciate the many ways that your new ServSelect will save
you money, time and effort.
That’s because the ServSelect family is all about breaking away from the traditional,
expensive model of computer management. You know, the one-size-fits-all-even-if-it-
doesn’t model that says, “One computer gets one user station, no more, no less.” Why not a
single user station (monitor, keyboard, and mouse) for multiple computers—even computers
of different platforms? Why not a pair of user stations, each of which can control multiple
computers? Why not multiple user stations for the same computer?
With our ServSelect products, there’s no reason why not. We carry a broad line of robust
solutions for all these applications. Do you have just two PCs, and need an economical
alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to
share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple®
Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with
different access levels? Does your switch have to sit solidly on a work table and use
regular everyday cables? Or does it have to be mounted in an equipment rack and use
convenient many-to-one cables? No matter how large or small your setup is, no matter
how simple or how complex, we’re confident we have a ServSelect system that’s just right
for you.
The ServSelect
family from BLACK BOX—the one-stop answer for all your KVM
switching needs!
*
This manual will tell you all about your new ServSelect IP VM, including how to install,
operate, and troubleshoot it. For an introduction to the ServSelect IP VM, see Chapter 2.
The ServSelect product codes covered in this manual are:
KV2116A KV2116E KV4116A KV4116E
This manual also includes information about the ServSelect software and the Server
Access Modules (SAM), which have their own manuals or installation guides.
KV124A-PS2 KV124A-USB
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Summary of Contents

Page 1 - Family!

1SERVSELECTTM FAMILYWelcome to the ServSelect™ Family!Thank you for purchasing a BLACK BOX® ServSelect product! We appreciate your business, and we th

Page 2

SERVSELECT IP VM INSTALLER/USER GUIDE10Figure 2-2. Example ServSelect IP VM appliance configurationNOTE: To have server access to USB media device,

Page 3

CHAPTER 3: INSTALLATION113. InstallationThe appliance requires connectivity to a computer running ServSelect IP VM Software. Use ServSelect IP VM Sof

Page 4 - Table of Contents

SERVSELECT IP VM INSTALLER/USER GUIDE12Figure 3-1. ServSelect IP VM configuration exampleNOTE:To open a virtual media session with a target device, t

Page 5 - 1. Product Specification

CHAPTER 3: INSTALLATION133.3 Safety PrecautionsTo avoid potential video and/or keyboard problems when using Black Box products:• If the building has

Page 6

SERVSELECT IP VM INSTALLER/USER GUIDE14ports or the keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the appliance.3

Page 7 - 2. Product overview

CHAPTER 3: INSTALLATION153.5 Verifying Ethernet connectionsThe Ethernet connection has two LEDs. The green LED on the right is the Link indicator. It

Page 8 - OSD graphical user interface

SERVSELECT IP VM INSTALLER/USER GUIDE16 Figure 3-2. Appliance configuration with a tiered applianceTo tier multiple appliances, complete the followin

Page 9 - Accessing target devices

CHAPTER 3: INSTALLATION172. Connect the peripheral devices to the local user port on the main appliance. See “Connecting local peripheral devices” on

Page 10 - Ethernet

SERVSELECT IP VM INSTALLER/USER GUIDE18Figure 3-3. Appliance configuration with an earlier-model appliance To attach an earlier-model appliance to th

Page 11 - 3. Installation

CHAPTER 3: INSTALLATION193. Connect the other end of the Cat5 cable to one of the target device interface ports on the rear of the appliance.4. Turn o

Page 12 - 3.2 Required items

SERVSELECT IP VM INSTALLER/USER GUIDE2FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO-FREQUENCY INTERFERENCE STATEMENTSThis equipment gener

Page 13 - 3.3 Safety Precautions

SERVSELECT IP VM INSTALLER/USER GUIDE204. Basic operations4.1 Controlling the switching system from the analog portThe appliance includes ports on t

Page 14

CHAPTER 4: BASIC OPERATIONS21The status of each target device in the switching system is indicated by one or more status symbols in the right column.

Page 15

SERVSELECT IP VM INSTALLER/USER GUIDE22• In the Main window, double-click the target device name, eID number, or port number. • Type the port number,

Page 16

CHAPTER 4: BASIC OPERATIONS234.5 Connecting local virtual mediaYou can connect virtual media directly to the appliance using the USB port on the appl

Page 17 - 3.8 Adjusting mouse settings

SERVSELECT IP VM INSTALLER/USER GUIDE24• Locked - Select this check box to specify that when the user is disconnected from a target device, the virtua

Page 18 - Tiered appliance

CHAPTER 4: BASIC OPERATIONS25Assigning target device namesUse the Names window to identify individual target devices by name rather than by port numbe

Page 19

SERVSELECT IP VM INSTALLER/USER GUIDE26Figure 4-3. Names windowIf new SAMs are discovered by the appliance, the on-screen list will be automatically

Page 20 - 4. Basic operations

CHAPTER 4: BASIC OPERATIONS27Assigning device typesThe ServSelect IP VM appliance automatically discovers attached tiered appliances, but you must spe

Page 21 - OSD interface status symbols

SERVSELECT IP VM INSTALLER/USER GUIDE28Figure 4-6. Device Modify window3. Select or type the number of ports that are supported by the tiered applian

Page 22 - 4.4 Using the OSD interface

CHAPTER 4: BASIC OPERATIONS29• Select Name to list the target devices alphabetically by target device name.• Select eID to list the target devices num

Page 23

3 COMPLIANCE STATEMENTSShielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and en

Page 24

SERVSELECT IP VM INSTALLER/USER GUIDE30whether the flag is displayed all the time, and where the flag is displayed on the desktop. The following table

Page 25 - Assigning target device names

CHAPTER 4: BASIC OPERATIONS31c. Press the right mouse button to close the Set Position window. Figure 4-10. Set Position window4. 4. Click OK to save

Page 26 - Figure 4-3. Names window

SERVSELECT IP VM INSTALLER/USER GUIDE324. Click OK to save the change, or click X or press Escape to exit without saving the change. Setting appliance

Page 27 - Assigning device types

CHAPTER 4: BASIC OPERATIONS33To disable password protection, complete the following steps:1. Press Print Screen. The Main window opens.2. Click Setup

Page 28 - Changing the display behavior

SERVSELECT IP VM INSTALLER/USER GUIDE344.8 Managing target device tasks using the OSD interfaceFrom the Commands window, you can manage the switching

Page 29 - Controlling the status flag

CHAPTER 4: BASIC OPERATIONS35Displaying version informationYou can use the OSD interface to view the versions of the appliance and the SAM firmware. F

Page 30 - OSD interface status flags

SERVSELECT IP VM INSTALLER/USER GUIDE36Figure 4-15. Upgrade windowTo upgrade firmware, complete the following steps:1. Press Print Screen. The Main w

Page 31 - Figure 4-11. Keyboard window

CHAPTER 4: BASIC OPERATIONS37To view current user connections, click Commands > User Status. The User Status window opens.Figure 4-16. User Status

Page 32 - Setting appliance security

SERVSELECT IP VM INSTALLER/USER GUIDE38these peripheral devices by issuing a Reset command for the mouse and keyboard settings on the target device. T

Page 33 - Figure 4-12. Preempt window

CHAPTER 4: BASIC OPERATIONS39• Select the check box next to the target devices that you want to scan. • Double-click on a target device name or port.•

Page 34

SERVSELECT IP VM INSTALLER/USER GUIDE4Table of Contents1. Product Specification...

Page 35 - Upgrading the firmware

SERVSELECT IP VM INSTALLER/USER GUIDE40communications, appliance control, and the video channels) for each system controller. When you select the Run

Page 36 - Figure 4-15. Upgrade window

CHAPTER 4: BASIC OPERATIONS412. Click OK to begin diagnostics.3. All users are disconnected and the Diagnostics window opens.4. As each test is finish

Page 37

SERVSELECT IP VM INSTALLER/USER GUIDE42• Press the Up or Down Arrow keys to move the cursor to the target device. Then press Alt+K to select the Keybo

Page 38 - Figure 4-18. Scan window

CHAPTER 5: COMPUTER TERMINAL OPERATIONS435. Computer terminal operations5.1 The Console menuEach appliance can be configured at the appliance level

Page 39 - Figure 4-19. Commands window

SERVSELECT IP VM INSTALLER/USER GUIDE44Enable Debug MessagesThis menu option turns on console status messages. Because this can significantly reduce p

Page 40 - Diagnostic test details

APPENDICES45Appendix A: Flash upgradesYou can use the appliance flash upgrade feature to update the appliance with the latest firmware available. This

Page 41 - to begin diagnostics

SERVSELECT IP VM INSTALLER/USER GUIDE46• TFTP target device IP address 10.0.0.3• Upgrade file name equal to CMN-XXXX.fl, where XXXX is the 4-digit Com

Page 42

APPENDICES47Appendix B: Virtual mediaVirtual media and USB 2.0 constraintsThe virtual media feature of ServSelect IP VM appliance enables you to conne

Page 43 - 5.1 The Console menu

SERVSELECT IP VM INSTALLER/USER GUIDE483. If the target device is not capable of booting from an external USB 2.0 device, try the following methods to

Page 44

APPENDICES49Appendix C: UTP cablingThe following information is intended to brief you on various aspects of connection media. The performance of an sw

Page 45 - Appendix A: Flash upgrades

CHAPTER 1: PRODUCT SPECIFICATION51. Product SpecificationTable 0.1: ServSelect IP VM appliance product specifications Target Device PortsNumber 16Con

Page 46

SERVSELECT IP VM INSTALLER/USER GUIDE50• Maintain the twists of the pairs all the way to the point of termination, or no more that one-half inch untwi

Page 47 - Appendix B: Virtual media

APPENDICES51Appendix D: Getting help and technical assistanceIf you need help, service, or technical assistance or just want more information about Bl

Page 50

NOTES54

Page 51 - Before you call

SERVSELECT IP VM INSTALLER/USER GUIDE6Heat Dissipation 105 BTU/hrAirflow 8 cfm Power consumption 30 WattsAC-input power 40 Watts maximumAC-input volta

Page 52

CHAPTER 2: PRODUCT OVERVIEW72. Product overviewThe Black Box® ServSelect IP VM appliance integrates analog and digital keyboard, video, and mouse (KV

Page 53

SERVSELECT IP VM INSTALLER/USER GUIDE8• PS/2 SAM - PS/2 connectors without virtual media capability• USB SAM - USB connectors without virtual media ca

Page 54

CHAPTER 2: PRODUCT OVERVIEW9SecurityUse the OSD interface to protect the switching system with a screen saver password. After a user-defined time, the

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