Black Box SERVSWITCH PANTHER KV1108A Specifications download pdf (Page 29)

5. Troubleshooting

5.1 Calling Black Box

If you determine that your ServSwitch Panther is malfunctioning, do not attempt to

alter or repair it. It is not user-serviceable. Contact Black Box Technical Support at

724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide

more efficient and accurate assistance if you have a complete description, including:

• The nature and duration of the problem;

• When the problem occurs;

• The components involved in the problem;

• Any particular application that, when used, appears to create the problem or make

it worse; and

• The results of any testing you’ve already done.

5.2 Shipping and Packaging

If you need to transport or ship your ServSwitch Panther:

• Package it carefully. We recommend that you use the original container.

• If you are returning the unit, include everything you received with it. Before you

ship a unit back to Black Box for repair or return, contact us to get a Return

Authorization (RA) number.

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Black Box SERVSWITCH PANTHER KV1108A Specifications Page 29